UNITED STATES

All orders in Continental U.S. over $4,000 qualify for FREE Shipping.

NOTE: Free Shipping only applies to the product(s), not installation sales. 

Exceptions may apply to islands and other remote territories.

All orders shipped by the carrier of our choice.  

Standard shipping

Standard shipping rates DO NOT include inside delivery and/or lift gate services.  By selecting Standard Shipping, you are hereby declining these extra services. 

*Note: If you are a school, and you select Standard Shipping, you are hereby declaring that you either have a receiving dock for deliveries, or you are able to get the package off of the truck yourself.  Appointment required for all school deliveries.

Premium shipping

Premium shipping rates DO include inside delivery and/or lift gate services.  Premium shipping is only available for freight deliveries (those that have refrigerated units, or some very large orders without refrigerated units).  

**Note: If Standard Shipping is selected at time of purchase, and inside delivery is requested of the carrier by the consignee at time of delivery, an additional fee will be charged, and the consignee will be responsible. 

Rates

Shipping fees vary depending on the state and order size. Standard shipping rates are described below. 

*Premium shipping is also available on freight deliveries (those with refrigerated units, or some very large non-refrigerated orders).  Premium rates are an extra $65 in addition to the Standard rate, and include inside delivery and lift gate service.

Please note that shipping rates are subject to change at any time.  We reserve the right to charge an additional fee in addition to the regularly advertised shipping fee for shipping to remote areas not easily accessible by typical freight carrier means (i.e. islands only accessible by ferry). If your order falls into this category, you will be notified upon receipt of your order, and have the option to complete the purchase with additional fee or to cancel the order.  Please note, these instances are very rare, as most locations are reachable by regular freight.  If you have any questions, please contact us! 

Shipping rate tiers:

• Tier 1: Filters/Parts/Non-chilled units orders under $1,500
• Tier 2: Filters/Parts/Non-chilled units orders between $1,500 and $4,000
• Tier 3: Chilled units under $4,000

Fountains and Bottle Fillers require installation from licensed plumber. Complete this form to be connected to our network of installation professionals.

Requires access to electrical connection.

Product also includes physical copy of installation instructions in package.

WARRANTY

Refrigeration System (IF APPLICABLE):

Elkay's refrigeration system includes 5-year limited warranty.

Electrical Parts & Water System:

Elkay's warranty for electrical parts and water system is valid 18 months from the factory shipment or 12 months from the date of installation. The warranty will honor whichever date falls first.  View more warranty details here.

Cleaning

It is recommended to routinely clean your Bottle Filling Station with a soft cloth and mild dishwashing soap to spray and wipe down the unit.  It is also recommended to clean the flexible fill mat.  Remove the four screws to wipe beneath and on top of the mat.

Video on Cleaning

Video on Fill Mat

Filter Replacement

When filter status light turns to red, the filter needs to be changed.  Here are some detailed instructions.

Video on Filter Change

Replacement Filter

What makes Elkay Filters the best?

Elkay Filters are...

• made with activated carbon to improve taste and odor, as well as clarity.
• easy to connect and are self-contained replaceable cartridges, limiting exposure to contaminated media.
• equipped with Quick-Disconnect, 1/4 turn installation, as well as automatic inlet shut-off valve that closes when filter is removed.
• available in retro-fit kits and/or remote filtering models
• American Made

What do the filters remove?

The WaterSentry Plus filters used in the Elkay and Halsey Taylor bottle filling stations are certified for:

 NSF 42 

 NSF 53

 NSF 372 (Lead Free)

These filters are all certified to reduce Chlorine, Particulate class 1, and Lead.  In addition, they are made to improve Taste, Odor, and Clarity.  

Filter life span:

For 51300C & 55898C filters (BOTTLE FILLERS)

• 3000 GAL capacity, or 1 year in use...whichever comes first

• Assuming a 20oz water bottle:

• 19,200 total refills
• 55 refills/day for filter to last 1 year

**for schools: this is closer to 100 refills/day given that they have about 200 days of school each year

For 56192C filters (BATTERY OPERATED SURFACE MOUNT BOTTLE FILLER)

• 500 GAL capacity, or 1 year in use...whichever comes first

• Assuming a 20oz water bottle:

• 3,200 total refills
• 20 refills/day for filter to last 6 months

**for schools: this is closer to 33 refills/day given that they have about 200 days of school each year

For 51299C filters (DRINKING FOUNTAINS & WATER COOLERS)

• 1500 GAL capacity, or 1 year in use...whichever comes first

• Assuming a 20oz water bottle:

• 9,600 total refills
• 56 refills/day for filter to last 6 months

**for schools: this is closer to 100 refills/day given that they have about 200 days of school each year

For ECF750 filters (Liv Residential units)

• 750 GAL capacity, or 1 year in use...whichever comes first

• Assuming a 20oz water bottle:

• 4,800 total refills
• 28 refills/day for filter to last 6 months

For ECF3000 filters (Liv Residential units)

• 3000 GAL capacity, or 1 year in use...whichever comes first

• Assuming a 20oz water bottle:

• 19,200 total refills
• 55 refills/day for filter to last 1 year

**All refill numbers in this section are approximate, and will differ per situation.  Most units are equipped with a filter status light that will let you know when to change the filter.  Do not go past the one-year expiration date in the case of light usage. 

How to change the Filter:

• See our collection of filter maintenance videos on ourInfoHub.  
• You can also see our blog article locatedhere.

Common Troubleshooting:

• How do I fix the flashing red light?

A) If you’ve already gone through the steps in the video and the article, and the red light is still flashing, first make sure that the label is facing out on the filter.  You should be able to read the label while kneeling in front of the machine. 

C) Is there a wiring harness with 6 different colored wires plugged into the right hand side of the sensor board, which is located on the back side of the filter bracket?

D) The harness (6 different colored wires) that is plugged into the filter sensor board, is it banded up with a rubber band or zip tie? If so, try to remove the band and straighten that harness out as best you can.

E) If problems still persist after completing all of these steps, clickhere to submit a service request, and someone will respond to you within a couple business hours.