Troubleshooting ezH2O Bottle Filling Station Error Codes
April 19, 2023
2 min read
This article will review the errors and corrective actions for ezH2O Bottle Filling Station error codes.
ERROR CODE
ERROR DESCRIPTION
CORRECTIVE ACTION
E001 Evaporator Thermistor Open Circuit
Verify cable connector is plugged into control board (10 pin connector on
If error repeats, contact certified service professional
E002 Evaporator Thermistor Short Circuit
Check for excessive moisture on control board around 10 pin connector on harness # 0000001225
If error repeats, contact certified service professional
E003 Evaporator Low Temperature
Unplug unit for at least 30 seconds and restart
Monitor compressor for run-on condition
If error repeats, contact certified service professional
E004 Condenser Thermistor Open Circuit
Verify cable connector is plugged into control board (10 pin connector on harness # 0000001225)
If error repeats, contact certified service professional
E005 Condenser Thermistor Short Circuit
Check for excessive moisture on control board around 10 pin connector on harness # 0000001225
If error repeats, contact certified service professional
E006 Condenser Over Temperature
Clean condenser if needed
Check for proper fan operation (powers on, not obstructed, etc.)
Contact certified service professional
E007 Not Used
E008 Not Used
E009 Too Many Compressor Cycles
Contact certified service professional
E010 Not Used
E011 Evaporator not cooling/Thermistor not measuring
Contact certified service professional
E012 Bottle filler area obstructed
Clean lens on IR sensor
Unplug unit for at least 30 seconds and restart
If error repeats, replace IR sensor with 1000002434 KIT - IR SENSOR
E013 Missing or Incompatible Filter
Check that filter is installed correctly (label facing forward, white tag facing back)
Unplug unit for at least 30 seconds and restart
Replace filter
Replace filter head assembly with repair kit - 1000002030 KIT - FILTER HEAD-BRKT-FTGS
If error repeats, contact certified service professional
E014 Missing NFC Board
Unplug unit for at least 30 seconds and restart
Verify cable connector is plugged into NFC board on filter head assembly
Verify cable connector is plugged into control board (10 pin connector on harness # 0000001225)
Replace filter head assembly with repair kit - 1000002030 KIT - FILTER HEAD-BRKT-FTGS
If error repeats, contact certified service professional
E015 Missing LED Board
Verify cable connector is plugged into LED board in the bottle filler tower assembly
Verify cable connector is fully plugged into the basin from the tower assembly.
Verify cable connector is plugged into control board (18 pin connector on harness # 1000001608)
Replace LED filter status board with repair kit - 1000002436 KIT - ALPHA NUMERIC LED BOARD
Replace tower cable harness – 1000001609 HARNESS-BASIN FEED TO BF
Replace fountain cable harness – 1000001608 HARNESS-CNTRL BOARD TO BASIN FEED
If further assistance is needed during installation, please contact our Tech Services via phone at 800-260-6640 and select option 1. Please call while you are at the existing unit in question as our Tech Services representative may have questions in order to help you properly.
